We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thephoneshop.be. Please note that we will send you a return shipping label via email, it needs to be printed out and sticked firmly on a box. The item inside must not be visible and must be well protected against any damage during shipping.

Once we receive back the item, and the return conditions are met, we will immediately issue a refund however depending on the bank it may take 2 working days before the amount is visible in your account.

You can always contact us for any return question at info@thephoneshop.be.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thephoneshop.be.